FREQUENTLY ASKED QUESTIONS – Go To Glow

About Brazilian Keratin

Brazilian keratin is a hair treatment that contains keratin proteins. It works by binding these proteins to the hair fibres, which helps to smooth, strengthen, and reduce hair curling, while giving them a healthy shine.

Brazilian keratin treatment helps smooth and reduce hair curl, but for completely straight hair, additional hair straightening is needed in the 3-step treatment process.

Attention: after the treatment, you can put away the hair straightener for several weeks and even months, if you have proper care. More about proper post-treatment care by clicking here.

Yes, Brazilian keratin is designed to strengthen and restore hair, even damaged. However, it is important to follow the instructions and perform a test on a small strand of hair before full use.

Yes, the treatment can be used on bleached hair. For naturally curly hair, the treatment reduces curling, increases smoothness and shine of the hair. Hair becomes more manageable, but achieving perfect straightness requires additional ironing.

Our Brazilian keratin set is cruelty-free and vegan formula. It does not contain ammonia or formaldehyde, but uses only safe and proven ingredients for optimal hair care.

For best results, we recommend using sulphate-free shampoos and conditioners that help maintain the effect of keratin and extend the duration of results.

Yes, you can still heat style after the treatment. The keratin treatment makes the hair smoother and shinier, which means that curls will be easier to style and more long-lasting. We recommend colouring before the treatment or at least two weeks after the treatment.

Results can last from 4 to 6 months, depending on the correct use and maintenance of the hair after the treatment.

Unfortunately, for optimal results, the Brazilian keratin treatment requires the use of a hairdryer and straightener, as heat helps activate the keratin and seal the hair. Without this process, the results will not be as effective. We recommend consulting with our team for additional advice and possible alternatives.

Use the straightener for the treatment purpose, then store it away for several weeks/months in a drawer.

Delivery

Delivery time depends on your location and product availability. Usually, delivery is made within 2 working days if we are shipping within Slovenia and have the product in stock.

It may take up to 5 working days after placing the order if we are shipping to another EU country. If we anticipate different time frames, we will inform you before shipping the package. Longer delivery times may also apply to orders that require special preparation or are custom-made. Our team will provide you with information on the expected delivery date when you place the order.

We mostly ship with GLS for domestic delivery, but upon special request from the customer, we can use another delivery company. Write us your wishes by clicking here.

Yes, we offer free delivery for orders over a certain amount. Terms may vary depending on the location and type of product. If free delivery is available, you will see it at checkout. As you have made the effort to read this paragraph to the end, we are giving you free shipping with the code QA55.

When your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to log in to the courier’s website and check the status of your order. If you encounter any issues with tracking your order, you can contact our customer service.

Unfortunately, you cannot choose the exact delivery date. However, the delivery service usually provides you with an estimated delivery time and can offer you the option to choose another delivery date if the promised delivery time does not suit your needs.

The delivery service will leave a delivery notice in your absence with details about redelivery or the option to pick up the shipment at their location. In some cases, they may require your presence to sign for the receipt of the shipment. If you encounter any issues with receiving the shipment, you can contact our customer service.