Return within 60 days

60-day return period – Return Guarantee
If you have not used the product:

The legal deadline for returning the product is 14 days. During this time, you can return an undamaged and unused product without stating a reason.

We offer an extended 60-day return period if you have not used the product, the product is undamaged, and the quantity of the product content has not been reduced. To return, you need to write to the email [email protected] within 60 days from the date of the order.

  • Send us an email with a copy of the completed product return form – click here
  • Include the form in the package with the products and send it to the address mentioned in the return form

 

60-day result guarantee period

With the correct execution of the Brazilian keratin hair treatment, we guarantee the following results:

  • Softer hair
  • Shinier hair
  • Enriched and nourished hair with keratin
  • More protected hair

Conditions for participating in the 60-day result guarantee period:

  • The customer has purchased at least 1 product from us – Brazilian keratin treatment set 3x100ml
  • The customer has followed the product usage instructions / treatment execution
  • The customer has followed the post-treatment care instructions
  • The right to the guarantee can only be used by the buyer, and the guarantee is non-transferable.

Conditions for claiming a complaint in accordance with the result guarantee:

  • The customer agrees to all the terms of business conditions.
  • The customer agrees that by making a purchase, they obtain a 60-day result guarantee, but if they wish to claim a complaint, they must provide all claims of product malfunction with a photo – if possible.
  • The customer agrees to report the complaint with photos of their hair (not the face) before and after the treatment. There must be at least a 14-day difference between the photos before and after the treatment.
  • The customer fills out the form available by clicking here.
  • If the customer has purchased more than 1 product, they can claim the guarantee for 1 product, as 1 product is sufficient for the customer to test the product’s performance. If the customer has very long hair, they can request a refund for 2 products – the length of the hair is defined in the table by clicking here.
  • The product is used by a person over 15 years old.

When do we not consider complaints?

  • If the customer does not comply with the complaint conditions described above.
  • If the results are visible in the photos or if the customer has achieved results.
  • If the customer does not want to provide photos or fill out the complaint form or avoids it in any way.

If there are threats, insults, or descriptions of criminal intent in the customer’s texts requesting a complaint.

60-Day Long-Lasting Effect Guarantee

To ensure the long-lasting effect of the treatment, it is important that:

  • You perform the treatment correctly and strictly follow the provided instructions.
  • Adjust hair care after the treatment according to the post-treatment hair care instructions, available by clicking here.

The two most important factors for long-lasting results are:

  1. Strictly correct treatment execution.
  2. Use of the appropriate shampoo and conditioner.

We have designed an organic set with shampoo and conditioner for maintaining hair after the treatment. By using this set, we can guarantee that your hair will:

  • Remain straight for a long time
  • Remain shiny for a long time

If the customer purchases our organic maintenance and care set for hair after the treatment and strictly follows the other maintenance and care instructions after the treatment, we guarantee the longevity of the results for up to 60 days from the day of purchase. The post-treatment maintenance product can be purchased through the link here: https://gotoglow.com/izdelek/set-za-nego-po-brazilskem-keratinskem-tretmaju-ekoloski-sampon-in-balzam-encanto/

If the customer did not experience long-lasting results even when using our shampoo and conditioner, we allow a refund according to the following procedure:

  1. The customer fills out the form available by clicking here and sends it to the email [email protected]
  2. As proof of the product’s malfunction, the customer provides us with photos of the hair taken before and after the treatment and sends them via email. The photos must be original (unprocessed and sent directly via email without using other applications). The photos must not be edited, cropped, or enhanced in any way. The photos must also show the date (preferably also the time).
  3. To have the complaint considered, you must send the required information within 60 days from the day of purchase / order submission.

We believe in our products, and your satisfaction is our priority!

 

Page Summary – we offer 3 types of guarantees:

  • 60-day return period – Return Guarantee
  • 60-day result guarantee period
  • 60-day guarantee for long-lasting effect

Guarantees do not unconditionally apply to all products. One or more guarantees apply only to products that are appropriately marked.